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About Us
LondonTown.com Customer Service Team
Your best friend in London
Who?
LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?
The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.


Where?
For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network
We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience
LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London
We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

Write to the London Experts
Email
Address
LondonTown.com
90 Long Acre
Covent Garden
London
WC2E 9RZ
What our customers are saying about LondonTown.com ...
Your newsletters are excellent as is your website.
Ed Washington, USA
I am very satisfied with your offers. I find that you have always among the best value for money offers online
Ivana
LondonTown.com is a great service with great online customer service. Thanks!
Amy Germany
Very happy with the service - I spoke to a very helpful young lady! Thank you.
Mohini
I was very happy with my return to LondonTown.com, you were my first online booking ever back in 2002 or something. Been using other services lately, but no one has the same level of costumer service and follow up as you. I especially enjoyed using your map.
Espen Norway
You guys really make it effortless to plan a trip to this wonderful London town
Sonia Spain
I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.
Peter Minihane
We get to London quite frequently, but our last trip was the first time in a long while that we\'ve been during the Christmas season. While our trip was rather short, we still managed to fit in loads...all thanks to your hard work.
Susana New Jersey, USA
Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.
Alan Ireland
Good location excellent service.I would definitely use again and recommend to friends.
Helen USA
Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.
Lesley & Stephen Australia
Great service. Fully satisifed. I always use your service when booking for London area
Judith UK
We live in Israel and visit London approx twice a year.
We find your site invaluable for planning our visits.
Keep it up.
Hyman Israel
I always book my London hotels through your website. You guys are awesome...
Joe Arlington Heights, USA
You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.
Nisheeth Dublin, Ireland
Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.
Jean UK
LondonTown.com answered all my prayers when booking a 3 weeks trip to London!
Brian USA
Thank you! I'm thrilled and love your service.
Henrietta Seattle, USA
Hello there, i just wanted to say thank you & your website is really very professionell. I have spent 2 days looking for suitable accommodation in London city & your website was the best that i encountered. I will ceratinly pass on the web address to any of my friends or colleagues who are planning a break in London.
Stuart Germany
Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!
Sol USA